I highly recommend you read the entire post;
“We’re trying to shift from collecting data for judgment
to data for improvement.”
Metrics are a “Check” in Plan-Do-Check-Act.
The purpose is not to determine if people are “doing their jobs” but to assess if the plan
is working as predicted....
Management-by-measurement, on the other hand, is an
abdication of leadership. It becomes an adversarial rather than collaborative
exercise and becomes a contest of politics and blame-shifting. This is why, I
think, Deming finds the merit system and individual performance bonuses so
destructive....to read rest of the post click here
-Michael Cardus is the founder of Create-Learning-Team Building, an experiential based training and development consulting organization, as well as a blogger for TeamBuilding NY. Mike specializes in team development and leadership development consulting and training, creating team-building programs that retain talented staff members, increase production and effectiveness of your team. He lives in Buffalo, NY, and travels to you to serve your team-building and leadership training needs, wherever and whenever fits your schedule.